Service policies
Salon Policies
Appointments & Booking
All appointments must be booked in advance via phone, online booking, or in person.
Please ensure you select the correct service when booking.
All clients are required to pay a deposit to secure their appointment.
Late Arrivals
Please arrive on time for your appointment.
Clients arriving more than 15 minutes late will lose their appointment.
Full service fees may still apply for significantly late arrivals.
Cancellations & Rescheduling
- We kindly ask for 24 hours notice for any cancellations or changes.
Cancellations made with less than 24 hours’ notice may result in loss of deposit.
Repeated last-minute cancellations may require full prepayment for future bookings.
No-Shows
Failure to attend your appointment without notice will result in loss of deposit.
Future bookings may require full payment in advance.
Deposits & Payments
Deposits are non-refundable.
Remaining balances are due on the day of your appointment.
We accept cash and other available payment methods in salon.
Children & Extra Guests
For safety and comfort, we kindly ask that only clients receiving services attend appointments unless prior arrangements have been made.
Children must be supervised at all times.
Health & Allergies
Please inform us of any allergies, sensitivities, medical conditions, or injuries before your service.
Special Touch is not responsible for reactions when clients fail to disclose relevant information.
Photos & Social Media
We may occasionally take photos or videos of our work for promotional purposes.
Please let us know if you prefer not to be photographed.